Refund policy

Returns & Refunds

We accept returns of unused items within 21 days of the purchase date for a full refund.

To be eligible for a return, items must:

  • Be unworn, unused, and in original condition
  • Include all original tags and packaging attached
  • Be accompanied by the original order number

Items marked 30% off, Sample Sale, or shipped to the United States or Europe are considered Final Sale and are not eligible for return or refund.

To initiate a return, please contact our Client Services team at service.clients@slyandco.com  to obtain a Return Authorization Number (RA#).

Please include the following information in your email:

  • Order number
  • Style name
  • Color
  • Size
  • Reason for return:
    • Too small
    • Too large
    • Wrong color
    • Defective item (please include a description)

Once your return authorization has been approved, please send your item to:

Sly And Co Group Inc.
9790 Rue Meunier, Suite 200
Montreal, Quebec H3L 2Y8
Canada

Return shipping costs are the responsibility of the customer and are non-refundable.

For returns valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance, as SLY&CO cannot guarantee receipt of returned packages Be sure to write your RA# on the box to identify your package.

Exchanges (Quebec Only)

Exchanges are available exclusively within Quebec for the same item in a different size.

To request an exchange, please contact service.clients@slyandco.com with:

  • Order number
  • Style name
  • Color
  • Size requested
  • Reason for exchange:
    • Too small
    • Too large

Exchanges may be completed:

  • In person at our showroom, Monday to Friday from 9:00 a.m. to 5:00 p.m (ask for an appointment).
  • Or by mail at the following address:

Sly And Co Group Inc.
9790 Rue Meunier, Suite 200
Montreal, Quebec H3L 2Y8
Canada

Exchanges are not accepted for:

  • Items not returned in original condition
  • Items damaged for reasons unrelated to our error
  • Returns requested more than 21 days after delivery
  • Orders shipped to the United States or Europe

Refund Processing

Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.

Approved refunds are issued to the original method of payment. Please allow 5–7 business days for the refund to appear on your account, depending on your financial institution.

If you have not received your refund after this period, we recommend contacting your bank or credit card provider, as additional processing delays may apply.

For any questions regarding your return or refund, please contact us at service.clients@slyandco.com